Privacy Policy

House Call LLC
Doing business as House Call Visiting Doctor Service
Effective Date: January 1, 2026

Introduction

House Call LLC, doing business as House Call Visiting Doctor Service (“House Call,” “we,” “our,” or “us”), is committed to protecting the privacy and security of our patients, clients, website visitors, and service users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or communicate with us by phone, text message, email, or other electronic means.

By using our website or services, you consent to the data practices described in this policy.

Information We Collect

We may collect the following categories of information:

Personal Information

• Full name

• Phone number

• Email address

• Mailing address

• Date of birth (when applicable)

• Emergency contact information

Health-Related Information

When necessary to provide services, we may collect limited health information such as symptoms, medical history, or care-related details. Health information is handled in accordance with applicable privacy and security standards.

Communication Information

• Phone calls

• SMS/text message interactions

• Emails

• Website contact forms

Technical Information

• IP address

• Browser type

• Device information

• Pages visited and usage data

How We Use Your Information

We use collected information to:

• Provide visiting doctor and related healthcare services

• Schedule appointments and coordinate care

• Respond to inquiries and requests

• Send service-related communications

• Deliver appointment reminders, care notifications, and updates

• Improve our services, website functionality, and customer experience

• Comply with legal and regulatory obligations

Text Messaging & SMS Communications

Consent to Receive SMS Messages

By providing your phone number and opting in, you consent to receive text messages from House Call LLC, doing business as House Call Visiting Doctor Service, regarding:

• Appointment reminders

• Care coordination

• Service updates

• Delivery or visit notifications

• Customer support communications

Message frequency may vary. Message and data rates may apply.
Consent to receive SMS messages is not a condition of purchase or service.

Opt-Out & Help

You may opt out of SMS communications at any time by replying STOP to any text message.
For assistance, reply HELP or contact us directly.

Mobile Data & Data Sharing Policy (SMS Compliance)

Customer mobile information is never shared with third parties for marketing or promotional purposes.

• Mobile opt-in data is never sold, rented, or shared

• SMS consent information is not shared with any third parties

• Any data sharing referenced elsewhere in this policy excludes mobile opt-in information

This policy applies to all SMS communications sent by House Call.

How We Share Information

We may share information only when necessary and limited to:

• Healthcare providers and care partners involved in service delivery

• Service vendors who assist with operations (under confidentiality agreements)

• Legal or regulatory authorities when required by law

We do not sell or trade personal information.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While no system can be guaranteed 100% secure, we take privacy protection seriously and continually review our practices.

Your Privacy Rights

You have the right to:

• Request access to your personal information

• Request corrections or updates

• Withdraw consent for communications

• Request deletion of information where legally permitted

Requests may be submitted using the contact information below.

Children’s Privacy

Our services and website are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

House Call LLC
Doing business as House Call Visiting Doctor Service
📞 Phone: 888-384-9384
📧 Email: ContactUs@HouseCallMeds.com
🌐 Website: https://www.housecallmeds.com